FAQ

We cut your shirt to the measurements you give us, so it fits you rather than an average. It costs the same as ordering a size from our chart.

Yes — within 24 hours of ordering, email hello@efp2.com with your order number and what you want changed. After that, your shirt will already be in the cutting queue.

We make clothes for people. No men’s rack, no women’s rack — every pattern is drafted for the order in front of us, then cut and sewn individually. Your body sets the shape, not a label.

Care instructions sit on each product page under Fabric Features & Care, and on the label inside your shirt. Follow the label — it is written for that specific cloth.

Start with Custom size and enter your own measurements. Prefer a chart? Standard sizes run 000 (XXXS) to 30 (7XL) — eighteen of them — and you can still change any single measurement once you have picked one. Both cost the same.

Measure a shirt you already own and like — the shirt, not your body. Our size guide shows where to measure, with a diagram for each.

Your browser remembers what you entered on this device. To use your measurements on another phone or computer, sign in and tap “Save & choose a shirt” first — that saves them to your account.

Yes — within 24 hours of ordering, email hello@efp2.com with your order number and the corrected numbers. We update them before your shirt is cut.

Each shirt is made individually, so allow a tolerance of ±3% on the finished measurements. Color can also vary slightly between the cloth in person and how it looks on your screen.

14–21 business days to make, then 7–14 business days for delivery, wherever you are.

A flat US$20 worldwide, and free on orders over US$300 — no handling fees. Duties and taxes are included in that rate, so what you pay at checkout is the final amount — nothing extra is due when your parcel arrives.

Worldwide. If your country is not listed at checkout, email us and we will check the route for you.

You have 24 hours after ordering. Change the style, the fit or the measurements — or cancel the order — by emailing hello@efp2.com with your name and order number. After 24 hours your shirt is in the cutting queue and the order can no longer be canceled.

Before your shirt ships, yes. Email us right away and we will update it. Once your shirt has shipped, we can no longer change the address.

We email a tracking number as soon as your shirt ships. If tracking has not moved for several days, email us and we will follow up with the carrier.

We send order, shipping, cancellation and refund confirmations by email. If one is missing, check your spam folder, then email us and we will resend it.

A shirt cut to your measurements cannot be resold, so it is not refundable. That is what the perfect-fit guarantee is for: if your first shirt isn't right, we'll make another.

Tell us within 14 days of receiving your first shirt. We remake it at no charge — or, if the fix is smaller than a remake, we cover up to US$30 for an adjustment at a tailor near you, reimbursed as store credit. Once per customer, on a first order.

Email hello@efp2.com with your order number and three photos — front, back and side, wearing the shirt. We'll reply with the best fix: a remake, or an adjustment at a local tailor with up to US$30 covered.

No longer than the first order — 14–21 business days, plus delivery. Remakes depend on the cloth still being available; if it is not, you can choose a replacement of equal or lesser value.

Start with an email to hello@efp2.com — your order number and three photos — front, back and side, wearing the shirt. If we ask for the shirt back, send it with its original tags and packing in place; it should be unwashed and worn only to try on. Your pictures and the original garment are what let us put the next one right.

Your email is your login, so it is also where your sign-in code and order emails go. You can change it yourself: sign in, click your initials, open Profile, and update it — we send a code to confirm the new address.

There is no password to reset — we email a one-time code each time you sign in. If it has not arrived within a minute or two, check your spam and promotions folders, check that you are using the email you ordered with, then request a new code. Still stuck? Email hello@efp2.com.

Occasionally. Because nothing is made in advance, we never have stock to clear, so there are no end-of-season sales — but subscribers hear about offers first. Already have a code? One applies per order, so check its expiry date and which fabrics it applies to.